Donation & Refund Policy – Ongoing Friendship LLC

Introduction

Ongoing Friendship LLC is dedicated to helping cats in need through rescue, medical care, rehabilitation, and responsible rehoming. Donations play a vital role in allowing us to continue our mission and provide life-saving support to vulnerable animals. This Donation & Refund Policy explains how donations are used, how they are processed, and the circumstances under which refunds may be considered.

By making a donation through our website or any affiliated donation platform, you acknowledge that you have read, understood, and agreed to this policy.

Use of Donations

All donations received by Ongoing Friendship LLC are used to support our charitable mission. Donations help fund essential programs and services, including but not limited to:

Medical care such as vaccinations, emergency treatment, surgeries, spay and neuter procedures, and ongoing veterinary support
Food, shelter, and daily care for cats rescued from abandonment, neglect, or unsafe conditions
Rescue operations and transportation for cats in urgent need
Rehabilitation and recovery services for injured or ill cats
Adoption programs and placement services to ensure cats find safe, permanent homes
Administrative and operational costs necessary to sustain our organization and outreach efforts

We strive to use all donated funds responsibly and transparently to maximize the impact on the cats we serve.

Donation Processing

Donations made through our website are processed using secure third-party payment processors. Ongoing Friendship LLC does not store or have direct access to your full payment information. All transactions are encrypted and handled according to industry security standards.

Once a donation is successfully processed, you will receive a confirmation email acknowledging your contribution. This confirmation serves as your donation receipt.

One-Time and Recurring Donations

Supporters may choose to make either one-time or recurring donations. Recurring donations will be charged automatically according to the schedule selected at the time of donation. You may modify or cancel recurring donations at any time by contacting us at support@helpcatsnow.org.

Non-Refundable Donations

Donations to Ongoing Friendship LLC are generally considered non-refundable. As a nonprofit organization, we rely on donations to fund immediate and ongoing care for cats, and funds are often allocated quickly after they are received.

By submitting a donation, you acknowledge that your contribution is voluntary and intended to support our charitable mission.

Refund Requests

Refunds may be considered only under limited circumstances, such as:

Duplicate donations made in error
Incorrect donation amounts due to a technical issue
Unauthorized transactions

All refund requests must be submitted in writing within 14 days of the donation date. Requests should include the donor’s name, donation date, donation amount, and reason for the refund request.

Refund requests can be sent to support@helpcatsnow.org. Each request will be reviewed on a case-by-case basis, and approval is not guaranteed.

Processing of Approved Refunds

If a refund is approved, it will be processed using the original payment method whenever possible. Please note that processing times may vary depending on the payment provider, and transaction fees charged by third-party processors may not be refundable.

Tax Information

Ongoing Friendship LLC is a registered Limited Liability Company operating for charitable purposes. Donors are responsible for determining whether their donations are tax-deductible according to their local laws and regulations. We recommend consulting a tax professional for guidance regarding charitable contributions.

Transparency and Accountability

Ongoing Friendship LLC is committed to transparency in how donations are used. We strive to maintain accurate financial records and responsibly allocate funds to maximize impact. Donors may contact us at any time with questions regarding how contributions support our mission.

Changes to This Policy

Ongoing Friendship LLC reserves the right to update or modify this Donation & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage donors to review this policy periodically.

Contact Information

For questions regarding donations, refunds, or this policy, please contact:

Ongoing Friendship LLC
4217 Louisiana Blvd NE, Num 1209
Albuquerque, NM 87109
Phone: +1 307-400-2850
Email: support@helpcatsnow.org